Privacy Policy

Privacy Policy — Viona Properties LLC

Last Updated: November 2025
Effective Date: November 10, 2025

Welcome to Viona Properties LLC (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://vionaproperties.com or interact with our services.

By using our website or submitting your information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you use our contact forms, book a consultation, or inquire about a property, we may collect:

• Full name
• Email address
• Phone number
• Location or preferred area
• Property preferences (type, budget, etc.)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed, time spent, and referring URLs
• Cookies or tracking data (see Section 5)

1.3 Third-Party Information

If you contact us via third-party platforms (like Meta/Facebook, Google Ads, or Bitrix24 CRM forms), we may receive your contact details and property interests as shared through those systems.

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2. How We Use Your Information

We use your information to:

• Provide property consultation and advisory services
• Contact you regarding listings or offers relevant to your inquiry
• Improve our website, user experience, and marketing campaigns
• Send updates about new developments, property trends, or promotions (only if you’ve opted in)
• Comply with applicable UAE laws and regulations

We will never sell or rent your personal information to any third party.

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3. How We Share Your Information

We may share limited information with:

• Developers and property partners to help match your preferences with available listings
• CRM and marketing tools (such as Bitrix24, Mailchimp, or WhatsApp Business) for communication and lead management
• Government or legal authorities when required by UAE law

All partners we work with are required to maintain confidentiality and protect your data.

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4. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Maintain accurate business records

You can request deletion of your data at any time (see Section 8).

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5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Analyze site performance and user traffic
• Improve functionality and marketing
• Remember user preferences

You can control cookies through your browser settings.
By continuing to use our website, you consent to our use of cookies as described.

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6. Data Security

We take appropriate technical and organizational measures to protect your data from:

• Unauthorized access or disclosure
• Loss, alteration, or misuse

Despite these measures, no website or digital platform is completely secure, and you use our website at your own risk.

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7. Third-Party Links

Our website may include links to external sites (e.g., developers, government entities).
We are not responsible for the content or privacy practices of those websites.
Please review their policies before providing any personal information.

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8. Your Rights

You have the right to:

• Access and review your personal data
• Request correction or deletion of your information
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

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9. Children’s Privacy

Our website and services are not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.

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10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes.
Updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review it regularly.

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11. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

Viona Properties LLC
Dubai, United Arab Emirates
📧 info@vionaproperties.com
📞 +971 4 572 8241
🌐 https://vionaproperties.com